FAQs

We deliver anywhere in the world from this website, except for America. If you would like to order from within America please go to the home page and click on the corresponding country flag.
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We despatch all orders placed before 4pm on the same working day for next day delivery using a secure courier service. This means that UK orders placed before 4pm Monday to Thursday will reach you the next day. Overseas orders will always take 3 to 4 days to arrive. Orders placed after 4pm will be despatched on the next working day for next day delivery. Please remember that orders placed before 4pm Friday will not reach you until Monday (UK) or Wednesday at the earliest (overseas).

Please note that during particularly busy periods your order may take a little longer to arrive, but even in busy periods your order will not take longer to arrive than UK second class post.

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We use a secure courier service called UK Mail. This is a locally based courier service which can ship all over the world. All parcels are assigned a tracking number which we can pass onto you at your request. UK Mail has an excellent reputation and its drivers are experienced at making sure that items arrive on time and undamaged. From time to time a UK Mail driver may need to call you when help is required in finding your address. This is usually only the case for customers who live in very rural locations or who have recently moved to a brand new estate which does not yet show up on their systems. If you are not satisfied with the courier service you receive please do not hesitate to contact us at info@keratex.com.
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Yes. Our products are absolutely safe to use when used in accordance with manufacturer's instructions.
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Yes. ALL of our products are sourced from within the UK, mostly from companies that are within 2 hours' drive of our warehouse facility. This means that we only use UK suppliers and contractors,UK sourced ingredients and we have the assurance of quality control due to our suppliers being so close at hand. Many companies now are moving their manufacturing energies overseas, but our commitment to you is that the products you buy from us support the British industry, from our taxes and revenue right down to labour expenses and printing costs.

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Keratex Hoofcare is owned by a small, family-run manufacturing company based in beautiful rural Wiltshire. It was set up by Keratex founder Dr John NB Irving PhD MBE and his wife Alison in 1990 and is still owned and run by John and Alison today. The day to day running of the business is handled by Rosie and Alex Fell, our married managers! Keratex contracts out most of the warehouse work and manufacturing to local firms, meaning the core Keratex team is small but perfectly formed!
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Keratex Hoofcare works closely with the following associations in order to better the brand name: The Veterinary Medicines Directorate(UK) The Health & Safety Executive (HSE) The Department of Trade & Industry (DTI) The Food & Drug Administration(FDA: US) The British Equestrian Trade Association (BETA) Australian Pesticides and Veterinary Medicines Authority (APVMA)
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Keratex does not and never has carried out, nor commissioned any animal testing on any finished products or raw materials. As a company we are against the use of animals in laboratory testing when there are alternatives available that do not require the use of animals.

This means that as a leading global hoofcare brand we are able to carry out formulation and development in a responsible manner. This reflects the foundation that Keratex was built on by the late Dr John Irving - his vision of a company which would bring to the market products to care for, protect and improve animal lives.

 

 

 

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